Email for General Inquiries
Send details of your use case, a specific question, or a bug report to [email protected]. We read every message ourselves and route it to the right person on the team — no ticket queue, no automated triage.
Get in Touch
Talk to the Team in Hat Yai
Whether you're evaluating the platform, troubleshooting an integration, or discussing an Enterprise arrangement — we're real engineers who respond in plain English.
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How We Handle Inquiries
Group Studio operates from Hat Yai, Thailand, in the GMT+7 timezone. All inbound inquiries go to a shared inbox monitored by the founding team — not a support tier staffed with script-readers. Expect a substantive reply within one business day for general questions and within four hours for issues flagged as production-impacting. If you're on Enterprise, your dedicated Slack channel connects you directly to a named support engineer. For sales conversations, we prefer a short email summary of your use case before scheduling any call — it saves time on both sides and means the first meeting is actually useful.
Ways to Reach Us
Pick the channel that suits your urgency and preference.
Discord Community
Join the Group Studio Discord server to connect with other developers building on the platform, browse community-contributed integration patterns, and get unofficial answers fast from peers who've solved similar problems.
Office in Hat Yai
We maintain a working office at 142/3 Niphat Uthit 3 Road, Hat Yai. Visits are welcome by appointment — if you're based in southern Thailand or passing through, come by for a coffee and a whiteboard session.
Working Hours and Response Expectations
Our office hours are Monday to Friday 09:00–18:00 and Saturday 10:00–14:00 (ICT, UTC+7). Emails sent outside these hours are answered on the next business morning. For Pro and Enterprise subscribers, our on-call rotation handles critical production alerts 24/7 — response target is under 30 minutes for P1 incidents. We publish our current incident response status at status.pureupgrade.site so you always have visibility into platform health without needing to contact us first.
“I sent a question about custom webhook retry logic on a Thursday evening Bangkok time and had a detailed technical answer from one of their engineers by Friday morning. That kind of response speed from a small team is genuinely impressive — and the answer actually solved my problem rather than pointing me back to the docs.”
Somchai Rattana, Founder at Loopframe
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Describe your project in a few lines and we'll come back with a straight answer — no pitch deck attached.
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